 Why register?
By registering, you may follow your order online easily , also you can benefit from our incoordinate discount and you can search your order status easily with your member account!
Order Tracking
We have two ways for you to find your order status:
-.Login with your Ddlgame account using your email and password to check your order status.
-.Check your order status by connecting with us at any time.
How to find your order status and order ID?
-. Login with ddlgame account using your email and password to check your order status and order ID.
-. Check your order status and order ID by connecting with us at any time.
What kind of payment methods do you guys accept ?
We currently accept Paypal; money bookers and westernunion.Payment with confirmed mailing address and optional verified buyer status will help to ensure that your order is processed faster.
How to pay with credit card if I do not have a Paypal account?
You can easily use your Visa, MasterCard, American Express, or other cards by
selecting "PayPal and Credit Card" as your payment method. You will be redirected to the PayPal checkout page, once there you may either login to your PayPal account if you have one or if you do not have a PayPal account simply click the button that says "If you do not currently have a PayPal account, Click Here". You will then be able to sign up a paypal account and enter your credit card information.
How is delivery accomplished and how long does it take ?
After you place an order and have sent payment,please contact us via livechat or msn.We will log into the specified server and contact the character name which on the order form.
Normally,our promised delivery time is within 10 to 20 minutes,deliveries can occasionally take up to 1 hour or longer depending on order volumes.
Are there discounts for larger orders?
Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to discuss a bulk discount.
Do you accept payments from all the countries?
Sorry,at the moment we only accept payments and provide services for customers from European countries,the United States,Japan, New Zealand ,and Australia.If you are not currently at these countries,please provide a land line phone number of one of the above countries for our phone confirmation.Thanks for your understanding!
How to avoid sending an e-check?
If a payment is sent from an unverified account without sufficient balance in the paypal account to cover the cost of the order,an e-check will appear.paypal must contact the bank and verify that funds are present,this will take 3 to 4days'delay.To avoid sending an e-check,first complete the verification process for your account,and make sure the funds are present in paypal before you place an order.
Why does your price change so frequently?
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
Why does my order require voice verification ?
We like to take all possible steps to protect our clients' details as well as the integrity of ddlgame. By speaking with our client's on the phone, we do not only make the transaction fast, easy and safe, but also have a chance to strengthen our connection with our clients and answer any questions you might have.
What security precautions are taken to protect my personal information?
ddlgame places very high value on the protection of our clients' personal information.We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third party,and the method of transferring this data will occur either over our Verisign encrypted website or through a personal telephone call, E-Mail,Password.
Why do i have to provide with additional documents?
In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft,ddlgame has developed a comprehensive fraud prevention policy.
While your order was checked by our automated fraud prevention system,and something about your order has been flagged by that automated fraud prevention system.This is most commonly caused by some sort of mismatch between the addresses.In order to authenticate,we will ask that you provide us with a copy of your government issued photo ID or passport.All files received will never be disclosed to any third parties.If you are not willing to offer us so,we suggest that you cancel the order.
What documents should i provide?
If you are doing business with us for the first time with credit card,we need the confirmation help your order go through our fraud prevention system processes and prove the billing reliablity.Files as follows will be needed.
1.A copy of both sides of the credit card HOLDERs PHOTO id(driver license,passport or other government issued photoID)
2.A front copy of the payment credit card with last 4 digit-number,expired date,signature and card holders name clearly displayed.
3.Login paypal--payment sent--details---Funding type/type source.
Both scanned copies and digital photoes are acceptable through email to ddlgame@hotmail.com.You will become our Verified Valued Member and bonus once this confirmation is done successfully.
All files received will never be disclosed to any third parties.
Will my account get banned if I buy gold from ddlgame.com?
We never use cheat-ware, robots, and macros to farm gold,and it never happened in our previous business but if this happens some day, we will try our best to help u find your account back with your cooperation!
12.Where to ask for Refund? How soon shall I get my money back?
Paid through PayPal: We refund your payment upon your request IN NO TIME. A PayPal refund is supposed to be instant and should hit your account balance in just a few minutes.
NOTE: Cancellation of refund is not a function available from our credit card payment
acceptance process. In other words, once a refund is initiated, it cannot be revoked.
17.Frequently Asked Questions of Deceit
Someone ask me to exchange some gold with an ingame code, is that real?
Don't believe it even he give you the live chat link of our website. The gold can not be exchanged with code in the game. Please follow the professional process! If you are not sure, you can contact our live chat first.
18.It's said that there are some more efficient websites, and the so-called suppliers tell me some bad things about your site?
We have been in this business for long time with good reputation. Once you contact with us, you can see perfect satisfaction is guaranteed to our customers all the time. So you can belive us can provide you sincere and immediate service.Believable mailboxes on our website for business.
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